Privacy Policy

Effective Date: September 21, 2025

H.H. Tile and Stone Inc. ("H.H. Tile and Stone Inc.", "we", "us", or "our") respects your privacy and is committed to protecting the personal information you provide when visiting or contacting us through hhtileandstone.ca (the "Website").

This Privacy Policy explains how we collect, use, disclose, and protect personal information obtained through our Website and in connection with inquiries for our residential and commercial tiling services.

1. Information We Collect

Depending on how you interact with us, we may collect information such as:

  • Your name

  • Telephone number

  • Email address

  • Property or project information that you voluntarily provide

  • Details about the tiling services you are interested in

  • Information contained in messages, inquiries, photographs, or other materials you voluntarily send to us

  • Technical information about your visit to our Website, such as IP address, browser type, device information, and Website usage information, where collected through cookies or similar technologies

We only seek to collect information that is reasonably necessary for our business purposes and for responding to your requests.

2. How We Use Your Information

We may use personal information to:

  • Respond to quote requests and service inquiries

  • Contact you regarding a potential or existing project

  • Understand your project requirements

  • Schedule consultations or site visits

  • Provide estimates and information about our services

  • Communicate with customers and prospective customers

  • Maintain business records

  • Operate, maintain, and improve our Website

  • Protect our Website, business, customers, and users

  • Comply with applicable legal and regulatory requirements

We do not sell your personal information.

3. Disclosure of Personal Information

We may disclose personal information when reasonably necessary to operate our business or provide requested services.

For example, information may be shared with service providers that assist us with Website hosting, email, communications, analytics, or other business functions, where applicable.

We may also disclose information where required or permitted by law, including to comply with legal obligations, respond to lawful requests, or protect our legal rights.

4. Consent

By voluntarily providing personal information to us, you consent to its collection, use, and disclosure for the purposes described in this Privacy Policy, subject to applicable privacy laws.

Where required by law, we will obtain additional consent before using personal information for other purposes.

You may contact us if you wish to withdraw consent, subject to legal or contractual restrictions and reasonable notice.

5. Retention of Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, to maintain appropriate business records, resolve disputes, enforce agreements, and comply with applicable legal requirements.

6. Protection of Personal Information

We take reasonable administrative, technical, and physical safeguards to protect personal information against unauthorized access, collection, use, disclosure, copying, modification, loss, or destruction.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

7. Third-Party Services

Our Website may use third-party services or technologies, such as Website hosting, analytics, embedded content, social media features, or other tools.

These third parties may collect information in accordance with their own privacy policies.

Where applicable, information collected through third-party services may be processed or stored outside Canada and may therefore be subject to the laws of another jurisdiction.

8. Cookies

Our Website may use cookies and similar technologies to support Website functionality, understand Website usage, and improve your experience.

For additional information about cookies, please see our Cookie Policy.

9. Access and Correction

Subject to applicable law, you may request access to personal information we hold about you and request correction of inaccurate or incomplete information.

We may need to verify your identity before processing such a request.

10. Privacy Questions and Requests

If you have questions about this Privacy Policy, wish to request access to or correction of your personal information, or have a privacy-related concern, please contact us:

H.H. Tile & Stone Inc.
Email: hhtilestone.ca@gmail.com
Phone: (647) 701-2343
Website: hhtileandstone.ca

We will make reasonable efforts to respond to privacy inquiries and address concerns in accordance with applicable privacy legislation.

11. Applicable Privacy Law

H.H. Tile and Stone Inc. is committed to handling personal information in accordance with applicable Canadian privacy legislation.

Depending on the circumstances and the nature of the information or activity involved, applicable privacy requirements may include the federal Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, services, technology, or legal requirements.

The updated version will be posted on this Website with a revised effective date.

13. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact:

H.H. Tile & Stone Inc.
Email: hhtilestone.ca@gmail.com
Phone: (647) 701-2343
Website: hhtileandstone.ca